Exceptional Education at the Heart of the Community

Exceptional Education at the Heart of the Community


We have a full list of academy policies available from the academy office.

Parent Feedback

Oasis Academy Fir Vale welcomes comments on the service it provides to students and parents. Feedback enables us to clarify any misunderstanding that arise and gives us the opportunity to review our procedures if necessary.  We are also pleased to learn of things that have gone well.  If a parent/carer is unhappy about something or has any concerns about anything to do with the Academy, they should communicate this as soon as possible. 

In the first instance parents should discuss any concerns with their child's class teacher. Most concerns or issues can be addressed informally at this stage. Teachers are available for informal discussions at the end of the school day or by appointment. 

If any issue remains unresolved, parents should arrange an appointment with the Deputy Principal. If it is difficult to discuss a matter with the class teacher, an appointment should be made directly with the Deputy Principal.  They will investigate any concerns raised and inform the parent of their findings. In most cases, the issue will have been resolved by this stage.  However, if parents are still unhappy, they can speak with the Principal.

If, after discussions and meetings with staff, parents feel we have not addressed an issue to their satisfaction, the Academy Complaints Policy explains the procedure to follow.

If a parent has a complaint regarding special educational needs or disabilities they should contact the SENDCO in the first instance.